This Korean review was translated by AI and may contain inaccuracies.
an*******Oct 29, 2020Dry SkinReview under verification
The content is currently being reviewed by the Hwahae operations team, and the verification will be completed by the next business day (excluding weekends and holidays) from the date the review was written.Reviewed by Hwahae Trial Reviewers
This review was written by a Hwahae Trial Reviewer who received the product for free and evaluated it with a sense of representing Hwahae. The review is completely unbiased and honest, with no guidelines or restrictions. Trial Reviewers' reviews undergo the same strict verification process as regular reviews, and if they don't meet our standards, revisions will be requested.ProsI'm still not quite sure. I'm using it with some skepticism for now. I like that the fragrance is not too strong.
Cons0% spray power / Terrible customer service attitude.. The website has a video showing the product spraying evenly like a mist sprayer, but the actual product is like a water gun‼️(photo attached) It sprays in a straight line all the way out!!!!! How am I supposed to spray this on my scalp? So I called the company, and you know what they said? 'Since you've used it, we can't exchange it.' But... how would I know it's defective before using it? I argued, and only then did they say, 'Well, we can exchange it, but you'll have to pay the return shipping.'... haha Later, they called me and said, 'It's not defective. All the products will be like that. Just scoop some out and spread it yourself. You won't be satisfied with a different product either.' If the actual product is completely different from the description on the website, they should at least include a small disclaimer! They didn't even try to listen to what I wanted! No apology either! I'm still so frustrated by their attitude of constantly interrupting me and raising their voice.
